Tag: unified communications

How to Replace Your Phones with an Office 365 Phone System

If the statistics are true, chances are pretty good that your company is either using Office 365 or is considering using Office 365. The first push to Office 365 for most businesses starts with the use of the email service and Outlook, with the desire to move off of old Exchange servers and take advantage […]

Featured on CUInsight: Helping Credit Union Communications

AltiGen's Mike Plumer, Vice President of Sales, was featured this week in CUInsight for his article Is your credit union operating in communication silos? Below is the article geared towards CU executives wishing to perfect their credit union communications platform using Skype for Business and Office 365: There are many communication tools available to credit unions today: In […]

Keeping Hunt Groups in the Hunt with Hosted Skype for Business

For all the companies that have already, and are continually migrating to Office 365, many have begun to take advantage of the enticing benefits of Skype for Business that are included in most O365 subscriptions. The initial attraction of Instant Messenger and Presence are easy to adopt and roll out. Businesses start seeing the true […]

Stop Operating in Silos and Embrace Unified Communications

Email remains a primary communication function for many businesses. Most likely, your employees use email to communicate with colleagues, customers and vendors on a daily basis. Phone calls continue to be used for customer support, sales calls, business partner and intra-company communication when  further clarification is needed on a topic discussed in email. Instant messages are […]

How Important is Auto Attendant to your Unified Communications Strategy?

Asking this question for most businesses is like asking "how important is the air you breathe to your staying alive strategy?"  Auto Attendant is an absolute necessity for a business, especially one with an internal help desk or call center, as are many of the other advanced calling features today's UC platforms are lagging behind […]

Are You Ready for VoIP? Take a VoIP Readiness Test

Is your business considering Voice Over IP? As businesses of all sizes look to cut telecom costs and take advantage of the advanced features that VoIP offers, such as the Unified Communications features of Skype for Business, there are certain factors that should be considered to determine if your network is ready to handle the switch. A […]

What is Your Help Desk Missing with Skype for Business?

For every business who has adopted Skype for Business for robust Unified Communications features such as instant messaging, web conferencing, collaboration, and it's integration with Microsoft Office 365, there is a business not ready to make the move due to communication requirements not included with the solution. More often than not, businesses who run internal help desks […]

Integrating Skype for Business into Your Daily Work Routine

Communication impacts productivity. It is the glue that keeps projects on tasks and our overall efficiency at work ever increasing. From a company-wide perspective, improving communications can ensure your organization is running smoothly. But a company is the sum of all of its parts, and its parts are your employees. No matter how many tools and resources […]

4 Resources for Learning Skype for Business

If you organization has decided to implement a Unified Communications solution, you have no doubt looked at the world's leading UC platform, Microsoft Office 365 with Skype for Business. Being the most popular solution for organizations, there are countless resources available on the web to learn more about the product: its benefits, implementation, and quick tips.  Here […]

Video Demonstrates How to Get Greater ROI from Skype for Business

Effective and efficient communication within any organization will provide increased productivity and decreased costs. Communication is the heartbeat of your business: It's everything you do, who you do it with, and how you do it. Statistics have proven that effective communication directly impacts profitability, and investments into improving communication will reward your business with a faster Return […]