Tag: credit union communications

Member Frustrations Be Gone: 6 Credit Union Phone System Must Haves

Consumers today know what they want, and they want it NOW. Likewise, credit union members today know what they want from their credit unions, and they are not shy about voicing their opinions. High level decisions are not made blindly in today's market where consumers have limitless knowledge at their fingertips. Before making purchase decisions […]

The Benefits of Office 365 to Credit Unions

To begin our 4-part series, this article will highlight the benefits your credit union should be taking advantage of, specifically, from Office 365.  It's no secret that members expect the best from their credit unions in today's economy. Members have always wanted their credit union to be reliable and stable so they feel secure about […]

Featured on CUInsight: How would your members rate your phone system?

AltiGen's Mike Plumer, Vice President of Sales, was once again featured in CUInsight for his article How would your members rate your phone system? Below is the article geared towards CU executives wishing to perfect their credit union communications platform using a hosted solution: If you asked members to grade your phone system on a scale of one to […]

7 Key Considerations when Evaluating a Hosted Phone Service

By choosing a Cloud based, or hosted phone service, you can significantly reduce the upfront investment and ongoing cost of maintenance for your phone system. It’s also an opportunity to affordably add key functionality to better serve your customers. However, Cloud based phone systems are not one size fits all… for example, if you are a credit […]

Featured on CUInsight: Helping Credit Union Communications

AltiGen's Mike Plumer, Vice President of Sales, was featured this week in CUInsight for his article Is your credit union operating in communication silos? Below is the article geared towards CU executives wishing to perfect their credit union communications platform using Skype for Business and Office 365: There are many communication tools available to credit unions today: In […]