Tag: call center

Keeping Hunt Groups in the Hunt with Hosted Skype for Business

For all the companies that have already, and are continually migrating to Office 365, many have begun to take advantage of the enticing benefits of Skype for Business that are included in most O365 subscriptions. The initial attraction of Instant Messenger and Presence are easy to adopt and roll out. Businesses start seeing the true […]

What is Your Help Desk Missing with Skype for Business?

For every business who has adopted Skype for Business for robust Unified Communications features such as instant messaging, web conferencing, collaboration, and it's integration with Microsoft Office 365, there is a business not ready to make the move due to communication requirements not included with the solution. More often than not, businesses who run internal help desks […]

How Skype Changed the Face of Workplace Collaboration

col·lab·o·ra·tion kəˌlabəˈrāSH(ə)n/ noun: the action of working with someone to produce or create something. In business terms, collaboration used to mean a conversation across a desk. With Unified Communications, it has evolved to mean an interactive experience on multiple devices, with multiple methods, between multiple people, located in different states/countries/continents, anytime, anywhere. Knowledge is shared in real time, work is done […]

AltiGen Software Delivers Results at Clear Harbor, LLC

Customizable, Geographically Redundant Contact Center Solution Provides Differentiation for Outsourcing Provider SAN JOSE, CA–(Marketwired – Jun 28, 2016) –  AltiGen Communications (OTCQX: ATGN), a Silicon Valley based provider of premise and cloud-based IP-PBX and Contact Center solutions, announces that its contact center solution has been effectively utilized by Clear Harbor, LLC, a nearshore outsourcing provider that […]