Intro to Office 365: Skype for Business vs. IP PBX… or Both?

In this continuing series offered to educate our readers on Office 365, we look at the choice in bringing Unified Communications to your organization using Skype for Business or relying on the features of your IP PBX, and discuss why the answer lies in integration. Many organizations continue to face the IP PBX vs. Microsoft decision dilemma […]

What I Wish I Knew a Year Ago About Unified Communications

Technology is constantly evolving. No surprise statement there. We have all bought the latest mobile phone, only to be envious of the next model that comes out a few months later with more features… Or TV, gaming system, iPod, etc. If only we knew to wait just a few more months for the next big thing. The […]

How Office 365 can bring in more billable hours and sales

Often stereotyped as the biggest talkers in many organizations, it is amazing how sales people are often simultaneously labeled as the worst communicators, mainly because they are not sitting at their desks or engaging in workplace chatter.  They are the road warriors, traveling by car or plane to customer and prospect locations. And it's not […]

Intro to Office 365: Instant Messaging with Skype For Business

In this continuing series offered to educate our readers on Office 365, today we look at the benefits of the instant messaging feature within Skype for Business. For starters, if you don't know, Microsoft acquired Skype in mid 2011, and in 2015 Microsoft renamed their Lync Corporate Communications platform as Skype for Business. One of […]

Will Skype for Business Be a Reason to Move to Office 365?

Looking for a good reason to adopt an Office 365 enterprise plan? It is no surprise the main driver for companies moving to Office 365 is moving away from exchange server environments. The added features of Skype for Business online have certainly added to the appeal for a move to O365, but are they enough to […]

8 Reasons to Consider Office 365 for Unified Communications

"Communications" has taken on many forms over time, from stone tablets to tablet computers, telegrams to telephones, the Pony Express to Outlook Express. When it comes to today's communications, the various methods we use in business have long operated in silos: Your phone system was for voice, your computer for email, and that was that. […]

Press Release: AltiGen Announces MaxACD 7.0

AltiGen Extends Capabilities of Skype for Business and Office 365 with Affordable, All-in-One, Multi-media Contact Center Native Integration enables rapid and easy deployment of powerful ACD, Web Chat and intelligent routing features. SAN JOSE, CA–(Marketwired – March 15, 2016) – AltiGen Communications, Inc. (OTCQX: ATGN), a leading provider of Microsoft-based IP-PBX and Contact Center solutions, […]

View the Video: Game Changer for Universal Communication

What do push "start/stop engine" buttons in cars have in common with your communications systems? Today, we are sharing with our readers the Enterprise Connect Microsoft Keynote speaker, Zig Serafin, Corporate Vice President at  Skype Business Services for Microsoft, as he presents "A game changer for Universal Communication!" View this presentation to learn how Skype for Business […]

Intro to Office 365: Mobile Device Management

In this continuing series offered to educate our readers on Office 365, we look at the benefits of the Mobile Device Management feature within Office 365: Mobile Device Management for Office 365 can help you secure and manage mobile devices like iPhones, iPads, Androids, and Windows Phones used by licensed Office 365 users in your business in […]

Are you afraid of network and communication upgrades?

When people can’t connect, can’t communicate, or can’t access critical data… they tend to become unhappy, to put it politely. Network and system administrators often hear the full voice of people’s fury when systems fail. As a result, network and system administrators approach change to IT infrastructure with caution, and if using a vendor for IT support, […]