Featured on CUInsight: Member Satisfaction, Inspect What You Expect

AltiGen's Mike Plumer, Vice President of Sales, was featured in CUInsight this month for his article, Member Satisfaction: Inspect What You Expect. The article is below and is geared towards CU executives looking to improve member experience by measuring member satisfaction:  In the manufacturing world, “inspecting what you expect” has been the long-accepted model of ensuring quality. […]

Eliminate the Learning Curve and Use Office 365 for Everything

Microsoft's Office 365 has been touted (and subsequently adopted) worldwide as a robust, easy-to-use and all encompassing solution for many of your business technology needs: Email, documents, presentations, and spreadsheets. But it can do so much more! While many businesses use Office 365, too many are not harnessing the full potential of the tool. They […]

Member Frustrations Be Gone: 6 Credit Union Phone System Must Haves

Consumers today know what they want, and they want it NOW. Likewise, credit union members today know what they want from their credit unions, and they are not shy about voicing their opinions. High level decisions are not made blindly in today's market where consumers have limitless knowledge at their fingertips. Before making purchase decisions […]

Communications as a Service: Benefit from USING Technology, Not BUYING Technology

You don’t derive any benefits by OWNING technology, you derive benefits from USING the technology. The purchase and ownership of proprietary boxes, and then managing and upgrading them has proven to be a costly and time consuming function for enterprise communications. A simpler solution embraced by many companies is looking to a hosted solution for […]

Your Phone System Just Crashed… Now What?

When your phone system initially crashes, alarms don't go off to alert you. A large red flashing light doesn't catch everyone's attention. Employee computer screens don't display "ALERT" in big bold letters. Instead, you and your employees sit there, working as you would normally, unaware of the customers desperate to reach your support desk, or […]

Rehashing 4 Benefits of VoIP for Every Business

No matter the size of the business, companies everywhere are considering VoIP phone services. There are now nearly 1 billion users of VoIP worldwide. According to the VoIP Report, telecoms are losing an average of 700,000 landline customers per month, while it’s projected that the VoIP services market will expand 10 percent every year until […]

Save Yourself the Runaround with Instant Messaging

A typical work day looks different for everyone and every business, however, almost every work day, no matter the business, includes collaboration. Collaboration happens on multiple levels, internally and externally, and is an essential ingredient for business success. Instant messaging allows collaboration to happen in real time, on multiple devices, with multiple methods, between multiple people, […]

How an Improved Call Center Will Satisfy Members

Credit unions and members go hand in hand. Member experience and communication solutions, again, go hand in hand. One cannot exist without the other, and more importantly one cannot succeed without the other. If members had the chance to rate your credit union's call center, would you be timid to hear their insights? If you're […]

4 Ways Credit Union Unified Communications Make Members Feel Valued

What do members want from their credit union? Members want speed, security, innovation and most importantly, they want to feel valued. Credit unions are responsible for members' most important assets, so it's no surprise members don't want to feel like just another number or face in the crowd. Members want to know their valued by […]