Category: Uncategorized

3 Ways Presence Technology Increases Employee Productivity

Presence may indeed be the answer to the age-old question – why didn’t you answer when I called? Or, where have you been all day… I tried calling?  Time is money, so if there was a solution to saving time in the workplace and create better communication efficiency, who wouldn’t jump on it? A survey […]

What are the Impacts to Your Business if Your Phone System Goes Down?

Picture a normal day at the office. The creative team is pitching their latest idea to the client in a conference call, the HR manager is conducting an initial phone interview, salesmen are closing deals and the receptionist is transferring important inquires. All these tasks are moving your business forward and keeping the lights on. Now […]

Featured on CUInsight: How would your members rate your phone system?

AltiGen's Mike Plumer, Vice President of Sales, was once again featured in CUInsight for his article How would your members rate your phone system? Below is the article geared towards CU executives wishing to perfect their credit union communications platform using a hosted solution: If you asked members to grade your phone system on a scale of one to […]

6 Quick Ways Your Business Benefits from SIP Trunking

SIP trunking is not a new technology, but nevertheless, continues to be a popular option for businesses looking to reduce telecom expenses.  SIP Trunking allows businesses to move away from costly PSTN POTS lines and T1/PRI Trunks to take advantage of the cost savings VoIP promises, while gaining other significant advantages as well.  Here are 6 benefits SIP trunking provides: […]

3 Signs Your Business Needs Instant Messenger

There will always be new waves of communication that either fail or flourish in the business world. Are you looking to enhance the communication between employees? Do you need a more effective way to reach your customers? If you are considering adding instant messenger to the ways you communicate, here are the signs that will […]

7 Key Considerations when Evaluating a Hosted Phone Service

By choosing a Cloud based, or hosted phone service, you can significantly reduce the upfront investment and ongoing cost of maintenance for your phone system. It’s also an opportunity to affordably add key functionality to better serve your customers. However, Cloud based phone systems are not one size fits all… for example, if you are a credit […]

How Small Offices Can Use Office 365 for Collaboration

Collaboration between employees increases productivity.  It's an interactive experience on multiple devices – laptops, desktops, mobile phones, tablets. It allows geographically dispersed people the ability to contribute and work together on a project anytime, anywhere. Knowledge is shared in real time, so that everyone is always working from the most current version.  Work is done […]

How to Replace Your Phones with an Office 365 Phone System

If the statistics are true, chances are pretty good that your company is either using Office 365 or is considering using Office 365. The first push to Office 365 for most businesses starts with the use of the email service and Outlook, with the desire to move off of old Exchange servers and take advantage […]

Featured on CUInsight: Helping Credit Union Communications

AltiGen's Mike Plumer, Vice President of Sales, was featured this week in CUInsight for his article Is your credit union operating in communication silos? Below is the article geared towards CU executives wishing to perfect their credit union communications platform using Skype for Business and Office 365: There are many communication tools available to credit unions today: In […]