Category: Credit Union Industry Solutions

Enhance Your Credit Union’s Capabilities With Instant Messaging

What qualities or characteristics set one apart from the rest of the noise in their particular industry? As a credit union, what qualities do you have that sets you apart from the crowd of other banking options? What is it that members recognize as key reasons to use you as their primary financial institution? By taking a […]

Featured on CUInsight: Member Satisfaction, Inspect What You Expect

AltiGen's Mike Plumer, Vice President of Sales, was featured in CUInsight this month for his article, Member Satisfaction: Inspect What You Expect. The article is below and is geared towards CU executives looking to improve member experience by measuring member satisfaction:  In the manufacturing world, “inspecting what you expect” has been the long-accepted model of ensuring quality. […]

Member Frustrations Be Gone: 6 Credit Union Phone System Must Haves

Consumers today know what they want, and they want it NOW. Likewise, credit union members today know what they want from their credit unions, and they are not shy about voicing their opinions. High level decisions are not made blindly in today's market where consumers have limitless knowledge at their fingertips. Before making purchase decisions […]

How an Improved Call Center Will Satisfy Members

Credit unions and members go hand in hand. Member experience and communication solutions, again, go hand in hand. One cannot exist without the other, and more importantly one cannot succeed without the other. If members had the chance to rate your credit union's call center, would you be timid to hear their insights? If you're […]

4 Ways Credit Union Unified Communications Make Members Feel Valued

What do members want from their credit union? Members want speed, security, innovation and most importantly, they want to feel valued. Credit unions are responsible for members' most important assets, so it's no surprise members don't want to feel like just another number or face in the crowd. Members want to know their valued by […]

Why Your Credit Union Should be Using Hosted Skype for Business

In the third article of our 4-part series, this article will highlight the reasons your credit union should be using a hosted Skype for Business solution over a DIY deployment.  With an industry that's ever changing, credit unions are expected to take on more challenges and offer members the most innovative solutions. Between guiding the member's journey, […]