Category: Call Center Solutions

Diversified Call Paths with SIP Trunking

SIP trunking continues to be an appealing option for businesses who are looking to reduce costs and protect their data. Even if you're under a contract with a PSTN provider, SIP trunking can be combined with your solution to ensure maximum efficiency and security as failover. By diversifying your call paths with SIP trunking, you'll […]

Your Phone System Just Crashed… Now What?

When your phone system initially crashes, alarms don't go off to alert you. A large red flashing light doesn't catch everyone's attention. Employee computer screens don't display "ALERT" in big bold letters. Instead, you and your employees sit there, working as you would normally, unaware of the customers desperate to reach your support desk, or […]

How an Improved Call Center Will Satisfy Members

Credit unions and members go hand in hand. Member experience and communication solutions, again, go hand in hand. One cannot exist without the other, and more importantly one cannot succeed without the other. If members had the chance to rate your credit union's call center, would you be timid to hear their insights? If you're […]

Keeping Hunt Groups in the Hunt with Hosted Skype for Business

For all the companies that have already, and are continually migrating to Office 365, many have begun to take advantage of the enticing benefits of Skype for Business that are included in most O365 subscriptions. The initial attraction of Instant Messenger and Presence are easy to adopt and roll out. Businesses start seeing the true […]

How Important is Auto Attendant to your Unified Communications Strategy?

Asking this question for most businesses is like asking "how important is the air you breathe to your staying alive strategy?"  Auto Attendant is an absolute necessity for a business, especially one with an internal help desk or call center, as are many of the other advanced calling features today's UC platforms are lagging behind […]

What is Your Help Desk Missing with Skype for Business?

For every business who has adopted Skype for Business for robust Unified Communications features such as instant messaging, web conferencing, collaboration, and it's integration with Microsoft Office 365, there is a business not ready to make the move due to communication requirements not included with the solution. More often than not, businesses who run internal help desks […]

What I Wish I Knew a Year Ago About Unified Communications

Technology is constantly evolving. No surprise statement there. We have all bought the latest mobile phone, only to be envious of the next model that comes out a few months later with more features… Or TV, gaming system, iPod, etc. If only we knew to wait just a few more months for the next big thing. The […]