6 Quick Ways Your Business Benefits from SIP Trunking

SIP trunking is not a new technology, but nevertheless, continues to be a popular option for businesses looking to reduce telecom expenses.  SIP Trunking allows businesses to move away from costly PSTN POTS lines and T1/PRI Trunks to take advantage of the cost savings VoIP promises, while gaining other significant advantages as well.  Here are 6 benefits SIP trunking provides: […]

3 Signs Your Business Needs Instant Messenger

There will always be new waves of communication that either fail or flourish in the business world. Are you looking to enhance the communication between employees? Do you need a more effective way to reach your customers? If you are considering adding instant messenger to the ways you communicate, here are the signs that will […]

7 Key Considerations when Evaluating a Hosted Phone Service

By choosing a Cloud based, or hosted phone service, you can significantly reduce the upfront investment and ongoing cost of maintenance for your phone system. It’s also an opportunity to affordably add key functionality to better serve your customers. However, Cloud based phone systems are not one size fits all… for example, if you are a credit […]

AltiGen in the News: Hosted Skype for Business for Madison Mutual Insurance, Lowers TCO

AltiGen Delivers Madison Mutual Insurance Company Lower Total Cost of Ownership and Simplified Management With Hosted Skype for Business and MaxACD Solutions SAN JOSE, CA–(Marketwired – Feb 27, 2017) – AltiGen Communications (OTCQX: ATGN), a Silicon Valley based provider of Hosted Skype for Business and Contact Center solutions, announces that its cloud contact center solution, […]

How Small Offices Can Use Office 365 for Collaboration

Collaboration between employees increases productivity.  It's an interactive experience on multiple devices – laptops, desktops, mobile phones, tablets. It allows geographically dispersed people the ability to contribute and work together on a project anytime, anywhere. Knowledge is shared in real time, so that everyone is always working from the most current version.  Work is done […]

How to Replace Your Phones with an Office 365 Phone System

If the statistics are true, chances are pretty good that your company is either using Office 365 or is considering using Office 365. The first push to Office 365 for most businesses starts with the use of the email service and Outlook, with the desire to move off of old Exchange servers and take advantage […]

Featured on CUInsight: Helping Credit Union Communications

AltiGen's Mike Plumer, Vice President of Sales, was featured this week in CUInsight for his article Is your credit union operating in communication silos? Below is the article geared towards CU executives wishing to perfect their credit union communications platform using Skype for Business and Office 365: There are many communication tools available to credit unions today: In […]

Keeping Hunt Groups in the Hunt with Hosted Skype for Business

For all the companies that have already, and are continually migrating to Office 365, many have begun to take advantage of the enticing benefits of Skype for Business that are included in most O365 subscriptions. The initial attraction of Instant Messenger and Presence are easy to adopt and roll out. Businesses start seeing the true […]

Stop Operating in Silos and Embrace Unified Communications

Email remains a primary communication function for many businesses. Most likely, your employees use email to communicate with colleagues, customers and vendors on a daily basis. Phone calls continue to be used for customer support, sales calls, business partner and intra-company communication when  further clarification is needed on a topic discussed in email. Instant messages are […]

How Important is Auto Attendant to your Unified Communications Strategy?

Asking this question for most businesses is like asking "how important is the air you breathe to your staying alive strategy?"  Auto Attendant is an absolute necessity for a business, especially one with an internal help desk or call center, as are many of the other advanced calling features today's UC platforms are lagging behind […]