How Important is Auto Attendant to your Unified Communications Strategy?

Asking this question for most businesses is like asking "how important is the air you breathe to your staying alive strategy?"  Auto Attendant is an absolute necessity for a business, especially one with an internal help desk or call center, as are many of the other advanced calling features today's UC platforms are lagging behind […]

Are You Ready for VoIP? Take a VoIP Readiness Test

Is your business considering Voice Over IP? As businesses of all sizes look to cut telecom costs and take advantage of the advanced features that VoIP offers, such as the Unified Communications features of Skype for Business, there are certain factors that should be considered to determine if your network is ready to handle the switch. A […]

AltiGen in the News: Unified Communications Solution for Village Bank

AltiGen Software Delivers Redundant, All Software Based Communications Solution to Village Bank, Simplifying Management and Lowering Monthly Telecom Expense   SAN JOSE, CA–(Marketwired – Jan 4, 2017) – AltiGen Communications (OTCQX: ATGN), a Silicon Valley based Microsoft Cloud Solutions provider, delivering fully managed Unified Communications services, announces that its MaxCS Call Center and MaxCS PBX has […]

What is Your Help Desk Missing with Skype for Business?

For every business who has adopted Skype for Business for robust Unified Communications features such as instant messaging, web conferencing, collaboration, and it's integration with Microsoft Office 365, there is a business not ready to make the move due to communication requirements not included with the solution. More often than not, businesses who run internal help desks […]

Integrating Skype for Business into Your Daily Work Routine

Communication impacts productivity. It is the glue that keeps projects on tasks and our overall efficiency at work ever increasing. From a company-wide perspective, improving communications can ensure your organization is running smoothly. But a company is the sum of all of its parts, and its parts are your employees. No matter how many tools and resources […]

AltiGen Named to “30 Fastest Growing Microsoft Solution Providers” for UCaaS

AltiGen Communications has been named by Silicon Review a “30 Fastest Growing Microsoft Solution Provider” for 2016. The Silicon Review, highly regarded and known worldwide as a trusted online and print community for business & technology professionals, gives this distinction to 30 companies that are at the forefront of providing unique and innovative Microsoft solutions, […]

4 Resources for Learning Skype for Business

If you organization has decided to implement a Unified Communications solution, you have no doubt looked at the world's leading UC platform, Microsoft Office 365 with Skype for Business. Being the most popular solution for organizations, there are countless resources available on the web to learn more about the product: its benefits, implementation, and quick tips.  Here […]

Video Demonstrates How to Get Greater ROI from Skype for Business

Effective and efficient communication within any organization will provide increased productivity and decreased costs. Communication is the heartbeat of your business: It's everything you do, who you do it with, and how you do it. Statistics have proven that effective communication directly impacts profitability, and investments into improving communication will reward your business with a faster Return […]

Talking TCO: Hosted Skype for Business

One common theme in Unified Communications strategy surrounds choosing premise based, DIY solutions versus hosted solutions. Total Cost of Ownership (TCO) is featured in these discussions, especially since the upfront capital expenditures to deploy a solution can immediately put a halt to the good intentions. While Microsoft's Skype for Business integration with Office 365 has made […]

How Skype Changed the Face of Workplace Collaboration

col·lab·o·ra·tion kəˌlabəˈrāSH(ə)n/ noun: the action of working with someone to produce or create something. In business terms, collaboration used to mean a conversation across a desk. With Unified Communications, it has evolved to mean an interactive experience on multiple devices, with multiple methods, between multiple people, located in different states/countries/continents, anytime, anywhere. Knowledge is shared in real time, work is done […]